FAQs
Here you can find the most frequently asked questions (FAQs). If you need further details or wish to contact us directly on our "Contact" page.
Where can I purchase BILLY shoes?
Store Locations: BILLY shoes are available for purchase online and at select stores, which includes Nordstrom, Zappos, Scheels, Von Maur, QVC, Target, DSW, Kohl's and a growing number of independents. We are always looking for more brick and mortar p
How do I measure my feet to determine my size?
For our sizing charts, click here to go there direct. The following video shows one method of measuring your feet, in addition to reading our sizing chart: Sizing Help Video
Do you have a Loyalty Rewards program?
Yes! We do have a Loyalty Rewards Program. Click here or the following link to see how to earn and redeem points: https://billyfootwear.com/pages/loyalty-rewards. Note: Cart value must be at least $50 for discount to apply. Discount only applies to s
When purchasing through billyfootwear.com, when does my credit card get charged?
We use Shopify as our e-commerce platform. Shopify charges a customer's credit card at the time of purchase.
Do BILLY shoes come in adult sizes?
Absolutely! Adult sizes in both men's and women's come in the following sizes:. Men’s Sizes: 7, 7.5, 8, 8.5, 9, 9.5, 10, 10.5, 11, 11.5, 12, 13, 14. Women's Sizes: 6, 6.5, 7, 7.5, 8, 8.5, 9, 9.5, 10, 11. In addition, the larger kid's sizes overlap w
I wear a women's size 8. Can I fit into the kid's sizes?
Yes! The Big Kid Size 6 correlates to a Women Size 8 in terms of length. The Big Kid Size 5 correlates to a Women Size 7 in terms of length. And the Big Kid Size 4 correlates to a Women Size 6 in terms of length. To view a sizing conversion chart,
What size are BILLY kid styles?
BILLY Kid Sizes are as follows:. Size 10 Toddler (some styles)Size 11 Little KidSize 12 Little KidSize 13 Little KidSize 1 Little KidSize 2 Little KidSize 3 Little KidSize 4 Big KidSize 5 Big KidSize 6 Big KidSize 7 Big Kid. Note: The larger kid's si
What size are BILLY toddler styles?
BILLY Toddler Sizes are as follows:. Size 5 ToddlerSize 6 ToddlerSize 7 ToddlerSize 8 ToddlerSize 9 ToddlerSize 10 Toddler
What is the order of sizing from smallest to largest?
See the following link to a Sizing Conversion Table that shows the order of sizing through toddler, kid's, women's and men's.
Do BILLY shoes have width options?
For Women's shoes, we carry a medium width (B), a wide width (D), and an extra wide width (3E). To view the widest shoes in Women's sizing, click here. For Men's shoes, we carry a medium width (D), a wide width (3E), and an extra wide width (6E). To
Does billyfootwear.com ship international?
Yes! We ship to countries outside of the US. If you happen to encounter any trouble at checkout getting a shipping rate though, please reach out to us through our contact page. We may need to add your country to our system. International shipping is
Where does billyfootwear.com ship from?
Orders made through billyfootwear.com ship from Kent, Washington, USA.
When will my shipment deliver?
Processing Time — Please allow 2* business days to process your order before shipping. *During high online order volume, processing time can taking longer than normal. We sincerely appreciate your patience. Domestic Shipping — Deliveries to addresses
Do your shoes accommodate Ankle Foot Orthosis (AFOs)?
Customers who use AFOs have had a lot of success with our shoes, but unfortunately it is not a total guarantee. Folks with larger braces or who already have wider feet may not be able to use some of our current shoes because the shoes simply are unab
Can you add lifts to BILLY shoes?
YES! If a lift needs to be added to a shoe to help with a difference in limb length, the BILLY shoes can accommodate. You will need to work with your orthotist though. The BILLY brand unfortunately does not have the setup, tooling, nor certifications
Do you offer boots?
Yes! We currently have an assortment of boots in toddler, kid's, and women's sizing. To see our boots that we currently have available, click here.
Do you have sales?
Yes! We typically have three clearance sales a year. One occurs in the Spring (March/April), one occurs in the Summer (July), and one occurs in the Fall (November). During these clearance sales, products are marked up to 70% off. Something to note, p
Do you sell gift cards?
Yes! Gift cards are available under the Collections tab in the BILLY Gift Cards collection.
Are your shoes machine washable?
If you are to wash your shoes, we recommend spot washing by hand. We do not recommend putting your shoes in a washing machine.
Can I order a single shoe or a pair of single shoes in different sizes?
Yes! Please see the following video for the steps on how to order a single shoe or pair of single shoes in different sizes from billyfootwear.com. Be sure to indicate what size of shoe you need for what foot (right or left): How to order a single sho
What is your return policy?
Click here to read our Return Policy.
How do I return my purchase?
Click here to access our Automated Returns Portal.
What is your privacy policy? In other words, how is my data stored and protected?
Click here to read our Privacy Policy.
What is your cookie policy?
Click here to read our Cookie Policy.
What are your terms of service?
Click here to read our Terms of Service, which will potentially put you to sleep.
Do you have a Warranty?
Click here to read our Footwear Warranty.
What are your hours?
Customer Service hours are 9AM - 5PM PST Monday through Friday. If you are reaching out to us outside of these hours, no worries. We will get to your inquiry once we are back in the office.