Here you can find the most frequently asked questions (FAQs). If you need further details or wish to contact us directly on our "Contact" page.
Store Locations: BILLY shoes are available for purchase online and at select stores, which includes Nordstrom, Zappos, Scheels, Von Maur, QVC, Target, DSW, Kohl's and a growing number of independents. We are always looking for more brick and mortar p
For our sizing charts, click here to go there direct. The following video shows one method of measuring your feet, in addition to reading our sizing chart: Sizing Help Video
Yes! We do have a Loyalty Rewards Program. Click here or the following link to see how to earn and redeem points: https://billyfootwear.com/pages/loyalty-rewards. Note: Redeemed points for discount codes only apply to full-price shoes on billyfootwea
We use Shopify as our e-commerce platform. Shopify charges a customer's credit card at the time of purchase.
Absolutely! Adult sizes in both men's and women's come in the following sizes:. Men’s Sizes: 7, 7.5, 8, 8.5, 9, 9.5, 10, 10.5, 11, 11.5, 12, 13, 14. Women's Sizes: 6, 6.5, 7, 7.5, 8, 8.5, 9, 9.5, 10, 11. In addition, the larger kid's sizes overlap w
Yes! The Big Kid Size 6 correlates to a Women Size 8 in terms of length. The Big Kid Size 5 correlates to a Women Size 7 in terms of length. And the Big Kid Size 4 correlates to a Women Size 6 in terms of length. To view a sizing conversion chart,
BILLY Kid Sizes are as follows:. Size 10 Toddler (some styles)Size 11 Little KidSize 12 Little KidSize 13 Little KidSize 1 Little KidSize 2 Little KidSize 3 Little KidSize 4 Big KidSize 5 Big KidSize 6 Big KidSize 7 Big Kid (some styles)Size 8 Big Ki
BILLY Toddler Sizes are as follows:. Size 5 ToddlerSize 6 ToddlerSize 7 ToddlerSize 8 ToddlerSize 9 ToddlerSize 10 Toddler
See the following link to a Sizing Conversion Table that shows the order of sizing through toddler, kid's, women's and men's.
For Women's shoes, we carry a medium width (B), a wide width (D), and an extra wide width (3E). To view the widest shoes in Women's sizing, click here. For Men's shoes, we carry a medium width (D), a wide width (3E), and an extra wide width (6E). To
Yes! We ship to countries outside of the US. If you happen to encounter any trouble at checkout getting a shipping rate though, please reach out to us through our contact page. We may need to add your country to our system. International shipping is
Orders made through billyfootwear.com ship from Kent, Washington, USA.
Processing Time — Please allow 2* business days to process your order before shipping. * We are currently experiencing high online order volume so processing time is taking much longer than normal. We sincerely appreciate your patience. Domestic Ship
Customers who use AFOs have had a lot of success with our shoes, but unfortunately it is not a total guarantee. Folks with larger braces or who already have wider feet may not be able to use some of our current shoes because the shoes simply are unab
YES! If a lift needs to be added to a shoe to help with a difference in limb length, the BILLY shoes can accommodate. You will need to work with your orthotist though. The BILLY brand unfortunately does not have the setup, tooling, nor certifications
Yes! We currently have an assortment of boots in toddler, kid's, and women's sizing. Some of the kid's sizing goes up to a Big Kid 9, which correlates to a Men's 9 and Women's 11. To see our boots that we currently have available, click here.
Yes! We typically have three clearance sales a year. One occurs in the Spring (March/April), one occurs in the Summer (July), and one occurs in the Fall (November). During these clearance sales, products are marked up to 50% off. Something to note, d
Yes! Gift cards are available under the Collections tab in the BILLY Gift Cards collection.
If you are to wash your shoes, we recommend spot washing by hand. We do not recommend putting your shoes in a washing machine.
Yes! Please see the following video for the steps on how to order a single shoe or pair of single shoes in different sizes from billyfootwear.com. Be sure to indicate what size of shoe you need for what foot (right or left): How to order a single sho
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Customer Service hours are 9AM - 5PM PST Monday through Friday. If you are reaching out to us outside of these hours, no worries. We will get to your inquiry once we are back in the office.