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Customer Service hours are 9AM - 5PM PST Monday through Friday. If you are reaching out to us outside of these hours, no worries. We will get to your inquiry once we are back in the office.

BILLY Footwear

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Click here to read our Terms of Service, which will potentially put you to sleep.

What are your terms of service?

FAQs

Where can I purchase BILLY shoes?

How do I measure my feet to determine my size?

Do you have a Loyalty Rewards program?

When purchasing through billyfootwear.com, when does my credit card get charged?

Do BILLY shoes come in adult sizes?

I wear a women's size 8. Can I fit into the kid's sizes?

What size are BILLY kid styles?

What size are BILLY toddler styles?

What is the order of sizing from smallest to largest?

Do BILLY shoes have width options?

Does billyfootwear.com ship international?

Where does billyfootwear.com ship from?

When will my shipment deliver?

Do your shoes accommodate Ankle Foot Orthosis (AFOs)?

Can you add lifts to BILLY shoes?

Do you offer boots?

Do you have sales?

Do you sell gift cards?

Are your shoes machine washable?

Can I order a single shoe or a pair of single shoes in different sizes?

What is your return policy?

How do I return my purchase?

What is your privacy policy? In other words, how is my data stored and protected?

What is your cookie policy?

Do you have a Warranty?

What are your hours?

What are your terms of service?Updated a year ago