Comments? Suggestions? Saying Hi? Please feel free to reach out! 

Customer Service hours are 9AM - 5PM PST Monday through Friday. If you are reaching out to us outside of these hours, no worries. We will get to your inquiry once we are back in the office.

BILLY Footwear

Thank you for reaching out 👋

Our fulfillment time is usually within 24-48 hours with our shipping period typically between 2-10 business days. However, due to the high volume of incoming orders, we had fallen a bit behind. We are all hands-on deck to get orders out as quick as possible.
 
You will receive a shipping confirmation email as soon as the fulfillment team ships the order. If your order has not shipped in over a week, please reply to this automated email so our team can add you to the priority list. 

Please kindly specify an email address and a phone number so that we can follow-up with you just in case something might come up.

What's your return and exchange policy?

Do you sell adult shoes?

What is the order of sizing from smallest to large

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